FAQS

Why Choose Halong Bay?

Halong Bay is famous for its drowned karst landscape and has been inscribed twice by UNESCO as a World Heritage site for its universal values of landscape, geology and geomorphology. With cruises operating daily – including overnight and day trips – Halong is the most famous of the bays located in this region.

Why Do We Need To Transfer To La Regina Cruises Day Cruise For 3 Days and 2 Nights Itineraries?

All guests taking the 3 day 2 night itinerary are required to transfer to the La Regina Cruises Day Cruise boat during the 2nd day as the sites to be visited are further away to reach and is easier to access using the smaller boat. At La Regina Cruises, we offer a special alternative for day cruise boat with private yacht. The yachting service provides chartered skippered or full-board yacht to discover unlimited locations on Halong Bay, Lan Ha Bay and Bai Tu Long Bay.

Is it Safe For Pregnant Women And Children?

Yes, all cruises are safe for pregnant moms and children. In the unlikely event of any emergencies, the cruise teams on board are ready to help and can call on a speedboat to safely go back on land to transfer the guests to the nearest hospital.

Do We Have Wi-Fi Onboard?

Wi-Fi is available in our cruises’ restaurants and bars, but its connection can be unstable due to the geography of Halong Bay, especially In further neighboring areas.

If I Get Seasick, Is It Okay To Continue Cruising?

Yes, you can continue to cruise even when you get seasick. Our cruise team on board are ready to help you out with anything and have been trained to treat seasickness. However, the cruising on a big ship as La Regina Legend is seen very smooth and comfortable.

What Happens If There Is A Predicted Tropical Storm At the Time Of My Cruise?

La Regina Cruises tries to avoid operating any vessel in the vicinity of a tropical system and we monitor the progress of these storms very closely. If there is any potential threat to any of our guests or ships, the itinerary may be altered to try to avoid any interaction with the storm or any affected areas.

Is There Any Food Available For Kids And For Vegetarians?

Yes, our highly-experienced executive chefs together with their kitchen teams have created a diverse set of menus for different needs from vegetarian, pescatarian, kid’s menus, and even vegan menus to accommodate all kinds of diets. You are welcomed to Inform us about your special food request upon booking.

Can I make special requests (bed type, cabin location, etc)?

Absolutely, yes. With ultimate luxury thinking, we are welcome your detail request for us to provide you with a flawless cruise. You can make any special requests when booking online or write us a short email to mention your requests at contact us form. However, please note that all Special Requests are subject to availability and can only be confirmed upon arrival.

How Long Does It Take To Drive From Hanoi To The Port?

It takes only 1 hour and 30 minutes of driving from Hanoi to Got Ferry and back. All shuttle buses and private transfers leave Hanoi Old Quarter at around 09:30am and arrive in Got Ferry at around 11:00am.

How Can I Check The Weather During My Cruise?

Please click on the following link for the average weather report in the area before your trip

http://www.myweather2.com/City-Town/Vietnam/Ha-Long-Bay.aspx?sday=1

You can also have a look at a local Vietnamese forecast on http://www.nchmf.gov.vn/Web/en-US/61/19/map/Default.aspx

Which Currencies Are Accepted On Board La Regina Cruises? Will I Be Able To Exchange Money On Board?

We accept US Dollars, Euros and Vietnam Dong. However, we are unable to exchange money on board. Any items you purchase on board, together with any optional excursions you purchase, will simply be added to your on board account. You may settle your account in cash (Vietnam Dong, US Dollars or Euros) or by credit card (sorry, we are unable to accept traveller’s cheques).