Head Office: 5th floor, 38 Tran Xuan Soan Str, Hai Ba Trung Dist, Hanoi Hotline: +84 904 289 984


La Regina Cruises
Here is a list of answers we have prepared for questions from customers who are new to cruising. If you have additional questions, please call our hotline number. You can also scroll down below to find more information on frequently asked questions.

Ha Long Bay  so far has been quite popular & well - known to travelers worldwide. Consequently, the trend has lead to the overcrowd as well as many attribute concerning the environmental perspectives. 
On the other hand, Bai Tu Long & Lan Ha Bay are believed  to be two bays which are increasingly recognized becauses of its beauty & tranquilty. Travelers who prefer more privacy & less touristy areas tend to choose the overnight boat with the cruising loop in these areas over Ha Long Bay recently.

Please bear in mind that certain activities like swimming or diving may not be permitted if the weather becomes too cold.
Ha Long Bay in Spring ( March, April, May)
Travelling to Ha Long Bay in Spring is quite pleasant in terms of weather condition with temperature approximately around 24°C. There’s a medium chance of raining but it is not an all day soaker event. Unlike any rains storms  which are likely to deliver the cruise cancellation, the rains just pop up during the afternoon, move quickly and have been known to actually rain while still sunny. Humidity is starting to rise so the weather is generally pleasant with clear blue skies. This season is also a perfect timing for outdoor activities such as: kayaking, swimming, rock climbing & especially squid fishing in the evening ( the squid season in Halong lasts for only 2-3 months at most).
April  coincides with Easter festive so you might expect this period slightly busier than other months. The price range at this time is also slightly increase basing on customer’s demand.

Onboard WIFI and mobile connections in HALONG BAY.
We understand that staying in touch with family, relatives, friends & work when travelling is extremely vital.Yet, when cruising in HALONG BAY, you might experience the signal to be weakened, not stable or even in the worst scenario not available. 
The further our cruises sail away from the port,the weaker transmission it will be due to the obstruction of the thousand karsts & limestone towers. 
Furthermore, as our commitment moto from our group: leading you with the longest cruising loop covering the most remote, tranquil areas, the transmission has not yet developed there yet. 
So, you might find it slightly incovenient but we believe you deserve the short time frame without electric devices & spending the precious time for your loved ones.

In line with our promises delivering top notch services, La Regina Collection does offer complimentary WIFI on board ( public areas including restaurants, sun deck… and en-suite every rooms). The signal yet might not be stable as compared to the cable network on the mainland due to the transmission obstruction of the thousand karsts , limestone towers.

Bai Tu Long Bay occupies three quarters of Halong Bay World Heritage Site and consisting a few cruise fleets allowing to cruise at this area compared to Halong Bay. The areas stand out for its pristine natural scenery, many attractions to visit & vivid fishing villages expressing the loca’s fisherman’s lives. Our luxury five star La Regina Royal Cruise consisting 20 en-suite seaview cabins, en-suite Jacuzzi offers the unique cruising loop in Bai Tu Long Bay with top noth facilities & warm services. We’re thrilled to welcome you on board with us shortly.

Our charming La Regina Luxury Cruise featuring all the top notch facilities & La Regina Grand Cruise – the latest exquisitely appointed creation have customised the one-of-a-kind cruising experience in Lan Ha Bay. The itinerary is believed to be the longest cruising loop with carefully curated experiences. That is our promise to our dear customers to deliver you the unique cruising memories.
For the specific information regarding each cruise, please find in our official website and feel free to contact us if you need any further advice.

Any of your requests regarding the transfers from Hanoi to HaLong Bay or from other airports to our cruises can easily be assisted by our operator team. The options are diverse from the private transfer ( 4 seats, 7 seats, 16 seats, limousine…) to the join-in transfer ( minivan 16 seats and limousine Dcar 9 seats available for 7 exclusive guests).
The approximate time of travelling from Hanoi to Ha Long Bay is 2.5 hours. The pick up time from the Old Quarter ( Hanoi) or nearby is 08:45 AM – 09:10 AM.
You’ll expect to come back Hanoi the following day around 14:30 – 14:45.
Please contact our operator team via our email : info@lareginacruises.com or via our hotline: +84977 456 168 for further information.

Currently with two extinguished cruising loops available, we offer two ports:
- The first port: Ha Long International Cruises Port ( for customers make reservation with La Regina Royal Cruise).
Google Map location can be found here: https://goo.gl/maps/cFTHqZUW27M1uH5t5
Hotline number: +84 904 289 984
- The second port: Number 24 at Tuan Chau Marina ( for customers make reservation with La Regina Legend & La Regina Grand Cruise)
Google Map location can be found here: https://goo.gl/maps/5ZmQSRwzPCsJcNp67
Hotline number: +84 904 289 984

What is distance and travel time to Lan Ha Bay and Bai Tu Long Bay?

The chart below shows distance and time from Hanoi city center or Noi Bai International airport or Cat Bi International Airport to the bay.

Hanoi city center - Tuan Chau Marina port (Lan Ha Bay): 146 km, 2h 30 mins

Hanoi city center - Halong International Port ( Bai Tu Long Bay) : 1148 Km, 2h 40 mins

Noi Bai International Airport - Tuan Chau Marina port (Halong Bay): 148 km, 3h.

Cat Bi International Airport (Hai Phong) - Tuan Chau Marina port (Halong Bay): 62 km, 1h 45 mins

What is boarding and disembarkation time?

It's better to arrive at the port 15 to 30 minutes before the scheduled boarding time to ensure you are on time and to avoid any traffic issues. For La Regina Legend and La Regina Grand Cruise in Lan Ha Bay, please be ready at our waiting lounge before boarding time 12:00 – 12:15 AM. If you arrange the transport by your own, once you arrive, please contact our support number: +84 904 289 984 for instant pick up. For La Regina Royal in Bai Tu Long Ba, please be ready at our waiting lounge before boarding time 11:45 – 12:00 AM. If you arrange the transport by your own, once you arrive, please contact our support number :+84 904 289 984

What happens if I arrive late at the port for the cruise? Or if I want to disembark earlier than schedule?

Cruises aren’t like hotels; we require exact timing for boarding or disembarkation so that we can provide all scheduled programs, itineraries and activities. So please inform us if you will be late or want to early disembarkation. We will have the cruise's tender or a speed boat to send you from port to the cruise or vice versa, and we will charge the additional fee for this.

What is the cost of a private car?

The cost for private car depends on the distance that you go from. So please update the exact location to pick you & your request to be dropped off for exact quote proposal.

Do you provide pickup from Halong city?

Actually we will pick the customers up from the Old Quarter in Hanoi only. If you are in Halong Bay, we will send a private car to pick up, the fee will be paid at receptionist. The join-in transfers are currently available with the route from Hanoi to Halong Bay and vice versa only. From the Ha Long city to our ports, we can arrange the private transport for your own convenience and time flexibility with surcharges. Please contact us with specific infromation for best quote proprosal. Our official email is : info@lareginacruises.com

What is the cost of the Shuttle Bus from Hanoi to Lan Ha or Bai Tu Long Bay?

Please inbox us to have the best rate. For the customer's best conveniences, we always advise you to book the transport with us once you make the cruise reservation. Regarding the customers made reservation with La Regina Grand & La Regina Legend Cruise, currently, we offer the limousine Dcar 9 seats with exclusive 7 guests only with the price as : US$ 35 per person for the round trip Hanoi - Ha Long - Hanoi and US$ 20 per person for one way. Concerning the guests made booking with La Regina Royal Cruise, minivans 16 seats are available with the cost of US$ 25 per person for round trip Hanoi - Ha Long - Hanoi and US$ 15 per person for one way.,

Do the transportation vehicles have child seats and restraints?

All transportation vehicles (cars, minivans and coaches) have seatbelts but child seats and restraints are not available

What time will we be back to Hanoi from Lan Ha or Bai Tu Long Bay?

The shuttle bus or Dcar Limousine will ordinarily pick you up at the cruise lounge around noon and drop you off in Hanoi from 14:30 - 15:00. Also, it depends on the day's traffic situation. If you expect an early flight from Hanoi( NoiBai International or Domestic Airport), please inform us when you check in upon made reservation, so that we can advise you the best time frame & arrange the transport to convenietly drop you first.

Where can i get picked up from for the trip from Hanoi to Lan Ha or Bai Tu Long Bay?

Our shuttle bus and Limousine, we offer two transport types: minivan 16 seats ( applied for customers booked with La Regina Royal ) & limousine Dcar 9 seats ( applied for customer booked with La Regina Grand & La Regina Legend ) will pick up passengers from their accommodation in Hanoi’s Old Quarter or nearby and takes them to the ports and vice versa. If your hotel is not in Old Quater area, please get a taxi to our office (Address: No 38 Tran Xuan Soan- Hai Ba Trung Street - HN). The pickup time is from 08:45 - 09:00 A.M Besides, the pick up out of the Old Quarter is available with additional surcharge. The pick up time is expected to be earlier as compared to the Old Quarter's area. Please contact us for further information.

Can I go direct from Noi Bai Airport to Halong Bay for boarding?

Certainly, you can go direct from Noi Bai Airport to Halong Bay for boarding or vice versa by a private car. From Noi Bai International Airport to Tuan Chau Marine port is 141km, to Halong International Cruises Port is around 146km For the best price & time frame arrangement, please contact us for further information.

My flight is in the afternoon of the day I finish my Lan Ha or Bai Tu Long Bay cruise. How can I get to the airport to catch my flight?

There is the possibility when you can arrange the flight to other cities at the same day when you finish the cruise. Before making the flight's reservation, please make sure you've check throughly the distance from our ports to the airport's location and the estimated travel time, disembark time. Regarding the domestic flight, you should expect to be at the airport 2 hours before the flight's departure, whereas, the international flights require at least 3 hours in advance at the airport. The most popular airports available to take the flights after the cruise includes: Noi Bai International Airport ( Hanoi), Cat Bi Airport ( Hai Phong), Van Don Airport ( Quang Ninh).

Should I tip my tour guide or driver?

It's not compulsory however if you're happy with the services on board, the gratuity is appreciated for the team's efforts performance.

How to get to Lan Ha or Bai Tu Long Bay by local bus?

You will have no many choice for the local bus which is suitable for the foreign. However, we suggest you to book our shuttle bus or Limousine to be safe and ontime with no much price difference. Local bus is available with diverse price depending on the quality & brand name. The services are mainly used for domestic customers so language barrier is another attribute that you should take into account. Besides, upon making the reservation, please check carefully the route whether the local bus use the freeway or normal way ( the freeway normally costs you higher because of the tolls yet consequently will make the trip much shorter) and the drop off port information.